CULC/CBUC would like to thank The Wellesley Institute and The Laidlaw Foundation for their sponsorship of the development of this toolkit and the pilot social inclusion project for new immigrant youth.

The Wellesley Institute

The Wellesley Institute is a non-partisan, non-profit urban health think tank. Our policy work revolves around building health equity through the social determinants of health. Our four areas of concentration include affordable housing/homelessness, health-care reform, community innovation, and immigrant health.

The Laidlaw Foundation

The Laidlaw Foundation’s current work promotes positive youth development through inclusive youth engagement in the arts, environment, and community.


The Canadian Urban Libraries Council (CULC) / Conseil des Bibliothèques Urbaines du Canada (CBUC) is committed to the strengthening of vibrant urban communities through building the capacity of Canada’s urban libraries. CULC/CBUC members come from all regions of Canada. Collectively they serve more than 7.5 million active users who annually make more than 384 million uses of our 522 locations and virtual services. In 2008 CULC/CBUC libraries loaned more than 171,000,000 items and expended $86 million on collections. More than 12,000 library workers are employed by CULC/CBUC member libraries.

Focus Areas and Objectives

Research: Create, analyze, and disseminate information that will further the mission of the organization.

Capacity Building: Strengthen the capacity of urban libraries to anticipate and respond to the needs of the community.

Knowledge Transfer and Exchange: Strengthen our ability to transfer knowledge, share information with CULC/CBUC, and to advance the urban agenda.

Organizational Resiliency: Focus on capacity building initiatives in order to strengthen the resources required for the organization to meet its mandate.

Version, 1.2, November 2009.

The Canadian Urban Libraries Council (CULC) / Conseil des Bibliothèques Urbaines du Canada (CBUC) acknowledges with appreciation the support shown by the organizations who have given permission to include their inclusion tools and exercises in this Social Inclusion Audit Toolkit. Specifically we would like to thank:

  • The Denver Foundation for use of their Inclusiveness at Work: How to Build Inclusive Non-Profit Organizations
  • The Working Together Project for use of their Community-Led Libraries Toolkit
  • The Urban Libraries Council for use of their Welcome Stranger Toolkit
  • The UK Department for Culture, Media, and Sport for use of their Libraries for All, 1999.

The CULC/CBUC further acknowledges the contributions of the following people:

  • Principal investigator, writer, and editor Betty Ferreira, ReStructure Non-Profit Consulting
  • Researchers, Writers, and Editors:
    • Nadia Caidi, University of Toronto
    • Lisa Quirke, University of Toronto
    • Danielle Allard, University of Toronto
    • Nyaradzo Madzongwe, ReStructure Non-Profit Consulting
    • Lauren Calder, ReStructure Non-Profit Consulting
    • Lori Knowles
    • Jennifer Marriott

Furthermore, CULC/CBUC would like to thank the four libraries that participated in the trial and their staff, partners, and youth committees.

Toronto Public Library

The Toronto Public Library acknowledges the support and participation of our community partners Ali Abdullah, Youth Worker, The Somali Youth Association of Toronto, and youth from the Albion neighbourhood who contributed their time, energy, and ideas.

Brampton Library

The Brampton Public Library acknowledges the South Asian Youth (from India, Pakistan, and Sri Lanka) who participated on the committee, Judy Hyland, Manager, Information Services as the lead contact for Brampton Library; Sarala Uttangi, Co-ordinator, Multicultural Services; Surita Dey, Co-ordinator, Youth Services; and Kalpana Karkee and Zahid Khurshid, settlement workers from Brampton Multicultural Community Centre, who took on the role of advisors and helped recruit non-library user youth.

Vancouver Public Library

The Vancouver Public Library acknowledges the six youth committee members from the Filipino immigrant youth community; Diana Guinn, Director of Neighbourhoods and Children and Youth Services who oversaw the project in Vancouver; Annette DeFaveri, Manager, Children and Youth Services who directed and supervised the project; Erie Maestro who recruited the youth, built relationships with each of them, and earned their respect and trust; and Paul Whitney, Vancouver City Librarian, who made this project possible by recognizing the importance of the project and allocating funding.

Hamilton Public Library

Hamilton Public Library is grateful to the staff of the Settlement and Integration Services Organization (SISO) who recruited the six new immigrant youth to participate in our SIA project pilot group. SISO, in partnership with the Hamilton Public Library and Citizenship and Immigration Canada, provides year-round settlement services at selected Hamilton Public Library branches.

In particular, the Hamilton Public Library would like to thank Lina El-Ahmed and Ousmane Hamay, the SISO staff who assisted library staff and our youth participants throughout the pilot process. Steering the project for the Library were Jane Lindsay, Manager of Children’s Services; Jennifer Gal, Teen Librarian; and Maureen Sawa, Director of Public Service and Community Development. We are indebted to our youth participants, all of whom participated with enthusiasm and energy.